Journey Intelligence™ by BryterCX is a holistic and empowered view of the customer journey that integrates analytics, mapping, orchestration, and dashboarding technologies all into one powerful, unified perspective. The whole becomes greater than the sum of its parts.
Journey intelligence provides a full understanding of the end-to-end customer experience and enables rapid and informed decision making to drive an outstanding customer experience.
This philosophy delivers on all the promises of customer experience by taking a fragmented set of applications and data and linking them to enable improved business outcomes.
- Customer-centric companies are 60% more profitable than companies that don’t focus on customers.(source: Deloitte)
- Brands with excellent customer experience bring in 5.7x more revenue than competitors that lag in customer experience.(source: Retail Customer Experience)
- 84% of companies that work to improve their customer experience report an increase in their revenue.(source: Forbes)
- A moderate increase in customer experience investment generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues. (source: Temkin Group)
- Performance on journeys is substantially more strongly correlated with customer satisfaction than performance on touchpoints. Moreover, performance on journeys is significantly more strongly correlated with business outcomes such as revenue, churn, and repeat purchase. (source: McKinsey)
This site provides you with the resources you need to begin or advance your journey intelligence efforts. You can also get additional support by contacting a member of our team.