Videos

Ahead of the Curve Episode 2: Monitoring and measuring customer journeys

By September 2, 2020 No Comments

Why is it important to monitor and measure customer journeys?

In this video, you’ll learn why structuring your business around customer journeys is important. April Israel, a BryterCX Journey Expert, discusses journey mapping, journey-centric organizations and the benefits of monitoring customer journeys to quickly adapt to customer needs during changing times.